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Terms of Service


Design Packages

Web Design Projects



For projects under R2000, I ask that the full design fee is paid as a deposit to book the work. For projects over R2000, I ask for a 50% non-refundable deposit to book the work. Once the final design has been signed off, the balance will become due and will need to be paid before the final artwork will be delivered.



Content refers to all the copy and images to be used in the artwork:


In order to offer a competitive price for the design work, I have not included any Content Creation Services as part of the standard scope of work, allowing price-conscious clients the option of doing these non-design-related tasks themselves.

The price quoted for this package is therefore dependent on all the content to be used in the artwork being provided by the client upfront, and in the right formats, as described below.

However, if help is needed with this, I am happy to offer my services (see Content Creation Services below).


1. All copy to be used in the artwork is to be supplied by the client in an editable format (i.e. copy and paste) before the design work can begin. Any typing required will be billed for at a rate of R350/hr.

2. It is highly recommended that the copy provided should be in its final form with approvals from all stakeholders. Any edits to the text after the design work has begun can be made, but will count toward the revisions included in the design fee.

3. If edits to the copy impact on the design in any way, this may increase the original scope of work outlined in the contract, and therefore the timeline and fees may need to be adjusted accordingly.


It is very important that the images provided by the client are:


PRINT PROJECTS – high resolution format

eg. Logos: .ai / .eps / .pdf (vector formats)

eg. Photos: 300dpi .tiff / .jpeg (filesize +/- 1 – 4 MB per image)

Please note that images embedded in Word Doc or PowerPoint are not suitable as they reduce the quality of the images.

WEB PROJECTS – can be lower resolution format

eg. Photos: 96dpi, .jpeg / .png (filesize +/- 50-200 KB per image)


Images found through search engines like Google images are fine to use as reference, but are usually copyrighted and therefore illegal to use for commercial purposes. There are, however, several options for sourcing images legally for every budget, including using free amateur photos (, DIY photography, buying professional photos from Stock Image Libraries, etc.

For an in-depth guide offering websites and more options for sourcing your own images, please see my blog post entitled How to source images.


All keywords (to be used for on-page SEO) are to be provided by the client before the design work can begin. Keywords are derived from the overall business strategy, and can influence the website content and site structure, and so I recommend that keyword research be done at the planning stage of a new website (for more information on this, please see my guide on How to Choose your Keywords).


For those clients that would like me to help edit copy or find suitable images, I can offer the following additional services:


Most clients opt for online image libraries as one of the quickest and most cost-effective ways of finding good quality photos and illustrations. Whether you would prefer to choose from free, amateur photos, or professional licensed stock images, I will work with you to determine a set of specific search criteria. Using these search criteria, I will then do a search across several image libraries, and present between 8-12 of the most suitable images for you to choose from.

Please note that if I do the search, this would incur a fee of R100 per search to cover my time spent searching.

Amateur Image Libraries (e.g.

License fee: FREE, may sometimes require attribution (i.e. a small credit line)

Search fee: R100 per search

Stock Image Libraries (e.g.

License fee: +/- R50 for small web quality images – +/- R1000 for large print quality images (Third Party Fee)

Search fee: R100 per search

Once you have selected an image, I will download a low resolution “comp”, and use it in the design. Once the design has been approved, I will send you instructions on how to purchase the image license and download the high resolution version of the image.


If any custom illustrations / infographics / icons are required, I can quote for those separately based on your brief.


If any copywriting / editing is required, I can quote for this separately based on your brief.



Third Party Fees include Stock Image License fees, Domain registration fees, Web hosting fees, International Bank Transfer fees, Printing fees etc. and are not included in the design quote, and to be settled directly by the client.


Printing and production costs are not included in any of the Branding or Print Design Services. However, I can help source printing quotes and oversee printing for a negotiated handling fee.



Each project will include a specified number of free minor revisions. If any additional revisions are required, a R350 per hour charge will apply. Please note that this is rarely necessary and I will guide and help you along the way to make sure we get exactly what you are looking for.

If the revisions requested are not minor, we may need to amend the scope of work in the original agreement, and adjust the project fees and timeline accordingly.



The minimum ‘starting from’ price quoted is dependent on all the content (text and images) being provided upfront, and in the right formats (more details about Content can be found under the General tab above).

If needed, I can help to audit and structure the available content and offer image searches, but this will extend the project timeline, and add extra revisions, which will impact on the final quotation.


Some of the deliverables included the packages may be substituted for other services, but this may affect the design fee and timeline. Get in touch for a personalised proposal.



Although I don’t offer Domain Registration (your website address e.g. or Web Hosting (the physical server space on which your website will ‘live’ and be sent out to the internet), I can advise on the specs you will need to get for your site, and recommend a few good companies and hosting packages, which often include Domain Registration.


The company that provides the SSL Certificate validates your business and your identity before they issue the certificate to you. The certificate ensures that your customers can be confident that you have a legitimate business. It also enables your server to set up an encrypted connection between your website and your customers’ browsers, so that their billing and shipping details cannot be intercepted in the clear by a third party.

My e-Commerce Website Package includes free assistance with SSL Certficate installation, but the following prerequisites are not included and will need to be obtained separately by the client:

• a dedicated IP address from your web hosting company

• confirmation from your web hosting company that your server is correctly configured for SSL

• an SSL Certificate with extended validation from a reputable company

Please talk to me before buying the certificate.